Website Terms, Policies & Copyright Notice

Effective Date: 1st June 2025
Business Name: Mr and Mrs Smith Photography
ABN: 97866261004
Website: http://www.mrandmrsmithphotography.com.au Contact: info@mrandmrssmithphotography.com.au

1. Terms of Service

1.0 Delivery & Fulfilment

We use third-party logistics providers, including drop shipping partners, to fulfill and deliver your orders. While we aim to process and dispatch all orders promptly, actual delivery times may vary depending on your location and external carrier performance.

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Title and risk in the goods pass to you upon delivery to your specified address.

We are not liable for delays or delivery failures caused by couriers, customs, or circumstances outside our reasonable control.

Please refer to the “Terms and Conditions of Service” section which governs all transactions, final selections, delivery, and your rights under the Australian Consumer Law (ACL).

1.1 Final Selection

All products are made-to-order. Once your selection is confirmed and payment is made, the order is final. No changes, refunds, or exchanges are permitted unless required by Australian Consumer Law.

2. Privacy Policy

2.1 Information We Collect:

2.2 How We Use It:

2.3 Security:

We use secure payment gateways and SSL encryption. We do not retain payment details. Personal data is not shared with third parties except for logistics providers.

2.4 Your Rights:

You may request access to or correction of your personal data by contacting us at info@mrandmrssmithphotography.com.au.

For more information about your rights under the Privacy Act 1988 (Cth), you can visit the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

You may request access to or correction of your personal data by contacting us at [Insert Contact Email].

3. Returns Policy

We comply with your rights under the Australian Consumer Law (ACL). For more information, visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees

3.1 Damaged or Faulty Goods:

Notify us within 7 days of receipt with supporting photos. Remedies may include:

3.2 No Change of Mind:

All our products are made-to-order and produced based on your final selection of artwork, size, and format. As such, they are considered customised goods under Australian Consumer Law. For this reason, we do not offer refunds for change of mind, incorrect selections, or aesthetic preferences.

This policy does not limit or affect your rights to a remedy for faulty, damaged, or misrepresented products under the ACL.

Due to the custom-made nature of our acrylic and canvas prints, we do not offer refunds for change of mind or incorrect selection. This does not limit your rights under the ACL.

4. Copyright Notice

4.1 Image Ownership:

All photographic content remains the property of Mr and Mrs Smith Photography. Customers receive only a physical product. No digital rights or image licenses are transferred.

4.2 Use Restrictions:

You may not copy, reproduce, or distribute any images or artwork without express written consent from Mr and Mrs Smith Photography.

4.3 Business IP:

All branding, content, and design elements on this website are the intellectual property of [Your Business Name].

5. Contact & Dispute Resolution

For any inquiries or disputes, contact:

Mr and Mrs Smith Photography
Email: info@mrandmrssmithphotography.com.au
Phone: 0418 800 396
Address: PO BOX 7492 GCMC 9726

We will aim to resolve all disputes fairly and in compliance with applicable Australian law.

5.1 Governing Law:

These Terms and any disputes arising under them shall be governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland.